Terms & Conditions
Effective Date: 12 Aug 2026
Welcome to Clarity Dental Bendigo.
These Terms & Conditions govern your use of our website, services, online bookings and promotional offers.
By accessing our website, booking an appointment or receiving treatment, you agree to these Terms & Conditions.
1. About Clarity Dental
Clarity Dental Bendigo provides general, cosmetic, restorative and preventive dental care.
Information on this website is intended for general educational purposes only and should not be considered personal dental advice.
Treatment recommendations are always based on an individual clinical assessment.
2. Website Information
We make every reasonable effort to ensure the information on our website is accurate and up to date.
However:
- Information may change without notice.
- Treatment options vary between patients.
- Results differ between individuals.
- Website content should not replace professional dental advice.
A consultation with a registered dental practitioner is required before any treatment recommendation can be made.
3. Appointments
Appointments can be made:
- Online
- By telephone
- In person
If you are unable to attend your appointment, we kindly request as much notice as possible.
Clarity Dental reserves the right to charge a cancellation or non-attendance fee where appointments are missed or cancelled without adequate notice.
4. Treatment
All treatment recommendations are based on:
- Clinical examination
- Diagnostic findings
- Medical history
- Individual patient needs
Acceptance of a consultation does not guarantee suitability for any treatment.
Where appropriate, alternative treatment options will be discussed before treatment begins.
5. Treatment Outcomes
While we strive to provide high-quality dental care, no dental treatment can guarantee a particular outcome.
Treatment success depends on many factors including:
- Oral health
- Healing response
- Home care
- Lifestyle
- Existing dental conditions
- Patient compliance
Results vary between individuals.
6. Fees & Payment
Payment is generally required at the completion of your appointment unless prior arrangements have been made.
Clarity Dental accepts a range of payment methods including:
- EFTPOS
- Visa
- Mastercard
- Cash
- HICAPS
- Afterpay
- Zip
- Humm
- Fund My Dental
Payment providers determine eligibility under their own terms and conditions.
7. Health Funds
Health fund rebates depend on:
- Your level of cover
- Your individual policy
- Available annual limits
- Waiting periods
- Your health fund provider
Patients are responsible for any amount not covered by their health fund.
8. New Patient Check-up & Clean Offer
Our New Patient Package is available to eligible new patients only.
The offer currently includes:
- Comprehensive oral examination
- Oral cancer screening
- Digital dental X-rays (where clinically required)
- Clinical photographs (where clinically required)
- Professional scale and clean
- Fluoride treatment (where clinically appropriate)
- Personalised treatment plan where required
Conditions
- Available to new patients only.
- Price is as advertised at the time of booking.
- X-rays are only taken where clinically required.
- Fluoride treatment is provided where clinically appropriate.
- Health fund rebates depend on individual cover.
- No out-of-pocket expense applies only where a patient’s eligible health fund benefits fully cover the advertised services. Patients remain responsible for any amount not covered by their health fund.
- Offer cannot be exchanged for cash.
- Offer cannot be transferred.
- Clarity Dental reserves the right to modify or withdraw the offer without notice.
9. Complimentary Cosmetic Consultations
Clarity Dental currently offers complimentary initial consultations for selected treatments, including:
- Porcelain Veneers
- Dental Implants
- Clear Aligners (including Invisalign)
These consultations are intended to assess treatment suitability and discuss available options.
The complimentary consultation may include:
- Initial consultation
- Discussion of treatment goals
- Assessment of suitability
- Digital intra-oral scans (where clinically required)
- Preliminary treatment planning
- Discussion of payment options
Conditions
- Available for eligible new patients.
- By appointment only.
- One complimentary consultation per patient, per treatment type.
- Additional diagnostic records may incur fees where required beyond the complimentary consultation.
- Treatment recommendations are subject to clinical assessment.
- A complimentary consultation does not include treatment.
- No obligation to proceed with treatment.
- Offer cannot be redeemed for cash or transferred.
- Clarity Dental reserves the right to modify or withdraw the offer without notice.
10. Lifetime Whitening Programme
The Lifetime Whitening Programme is designed to support patients who wish to maintain the results of professionally supervised teeth whitening.
To remain eligible, patients are generally required to:
- Complete a professional in-chair or take-home whitening treatment at Clarity Dental.
- Continue attending regular comprehensive dental examinations and professional cleans at Clarity Dental.
- Attend recommended six-monthly maintenance appointments.
Eligible patients may receive a whitening gel pack at their routine maintenance appointments as part of the programme.
Conditions
- Whitening suitability is determined by the treating dentist.
- Results vary between individuals.
- Existing crowns, veneers, fillings and other restorations will not whiten.
- Continued eligibility depends on maintaining regular recall appointments.
- Missed recall appointments may affect eligibility.
- The programme is not transferable.
- Whitening products are not redeemable for cash.
- Clarity Dental reserves the right to amend or discontinue the programme.
11. No Gap Health Fund Offers
Where advertised, “No Gap” or “No Out-of-Pocket Expense” offers apply only to eligible patients whose participating health fund benefits fully cover the relevant services.
These offers are subject to:
- Individual health fund rules
- Annual limits
- Waiting periods
- Benefit availability
- Clinical suitability
Patients are responsible for any balance not covered by their health fund.
12. Promotional Offers
From time to time, Clarity Dental may advertise promotional offers.
Unless otherwise stated:
- Promotions cannot be combined with other offers.
- Promotions are not transferable.
- Promotions are not redeemable for cash.
- Promotions apply only during the advertised period.
- Promotions remain subject to clinical suitability.
- Additional treatment may incur additional fees.
- Clarity Dental may amend or withdraw promotions at any time.
13. Payment Plans
Interest-free payment plans are offered through third-party providers.
Approval is determined by the provider.
Clarity Dental does not influence approval decisions and is not responsible for decisions made by payment providers.
14. Intellectual Property
All website content including:
- Text
- Graphics
- Logos
- Images
- Icons
- Videos
- Design
remains the property of Clarity Dental unless otherwise stated.
Content may not be copied or reproduced without written permission.
15. External Links
Our website may contain links to third-party websites.
Clarity Dental is not responsible for the content or privacy practices of external websites.
16. Limitation of Liability
To the extent permitted by law, Clarity Dental is not liable for any loss or damage arising from:
- Reliance on website information
- Website interruptions
- Third-party services
- Delays beyond our control
Nothing in these Terms excludes rights available under Australian Consumer Law.
17. Changes to These Terms
Clarity Dental may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
18. Contact Us
Clarity Dental Bendigo
12 High Street
Bendigo VIC 3550
Phone: (03) 5441 4441
Email: info@claritydentalbendigo.com.au
Website: www.claritydentalbendigo.com.au